Want to know how to get customer reviews? We have covered you with this post.
Here we will be sharing some useful and practical tips that will prove to get customer reviews on your products or business website.
This is the most common practice that most of the businesses and online stores use. When a user is done with buying products or hiring services, companies request them to rate the business or products. Then the customers, if satisfied or angered with their experience, share their reviews on the websites. This is really a good way to convince users to leave reviews on the site.
Just Ask Them to Write a Review
There are different options on different sites. Some platforms allow rating, like stars, while others have review options and sections for that. When the user is done with a purchase or hiring services, they should be asked to write a brief review of how their experience with the company was. There can be no better or simpler way to make a customer leave a review.
Keep it Simple
Make the review process simple and easy. Users don’t want to visit other pages or they hate they are redirected to other pages or sites for reviews. Most of the customers want to share their experience and they love to have a simple process that allows leaving reviews. Keep the format simple, let them share their reviews and then the reviews can be approved by the website. You can get help from software like review generation tools.
Make Reviews Visible
Put the reviews on the site where the users can see them easily. This can be done on the homepage or on the first page of the website. Most of the people visit homepages and try to find something relevant. They will find it easy to have a review section on the first page because they can read and add their own reviews as well.
Never Skip Reviews Opportunities
Users are not really interested in writing reviews. This is up to the companies how they manage to get customer reviews. If you have ever seen, many restaurants have devices or phones that are handed over to customers for sharing their feedback when they are done with the meal and are about to pay the bills. Such a moment makes customers leave a review because they have been served.
It is not necessary that every user leaves a review on your website. You can’t force the customers for reviews. Moreover, there is no guarantee that you will get a good or positive review. Give the clients incentives when they purchase them. They will leave a review and that will be hopefully positive. Try to offer incentives in different forms that compel users for reviews.
Guide Users About Reviews
Guiding the unknown about what they don’t know lets them become more educated and understandable. Most people know they can leave a review but they don’t know why they should write a review. Stress on why reviews are important and how these can be helpful for customers and companies. Let the users realize they must write a review when they buy something.
User Surveys for Response
If you still struggle to make customers leave reviews on your websites or products, use surveys to find out more about user behavior. Try to find out why customers are not ready for reviews, why they don’t share their experience, what they think about reviews, and how they can be convinced for reviews. These surveys will help you a great deal in this regard.
Being grateful and saying a few words like even as simple as ‘Thank You’ have a great impact on the users. The salespersons and website features like these are useful in keeping customers happy and get customer reviews. When the customers are done with their reviews, say Thank You so that they can feel a positive change as compared to other businesses or companies.
- Value Customer Feedback
Finally, we would recommend, so as experts, to value the feedback and reviews of the customers. If someone has suggested some changes through an online review system, and you believe those can improve your products or services, you should try those. This will encourage new customers how the user feedback is incorporated into the company products or services.